Travel Tip Tuesday: Car Rental Companies and Fine Print – Who Can You Trust?

Posted on: Aug 26, 2008

 

travel tip tuesday1 Travel Tip Tuesday: Car Rental Companies and Fine Print   Who Can You Trust?

 
Running a bed and breakfast definitely has its perks – such as meeting interesting people, learning about new places and never having a shortage of topics for Travel Tip Tuesdays .
 
Not that I use our guests or anything.
 
But sometimes guests have specific travel-related issues that we help them sort through . And then I tell you all about it.
 
We recently had an amazing guest stay with us for two weeks. Born in Spain, living in Switzerland, he was here in Catanzaro visiting friends … most importantly – his girlfriend .
 
He rented a car through UK-based company, Holiday Autos who then contracts with reputable rental car companies throughout the world. They claim to be the only all-inclusive, pre-paid car rental agency in Europe and promise 24/7 customer service, high quality cars, full insurance coverage and the guaranteed lowest available prices.
 
What could be better?
 
Well, if they followed through on said services – THAT would be better.
 
Our young guest drove out to the beach one evening, spent the night at a ocean-side campfire with friends and awoke to find slits ripped through two of the tires on his rental car.
 
Like the responsible guy he is, he immediately phoned Maggiore, the Italian company Holiday Autos contracted for his rental.
 
Their conversation went more or less like this.
 
Maggiore: How can we help you?
 
Guest: I have a problem with my rental car. Someone slit two of the tires.
 
Maggiore: You are responsible for replacing the tires before you return the car.
 
Guest: Well, I purchased additional insurance, so it should be covered.
 
Maggiore: Yes. Well. Tires aren’t covered.
 
Guest: They aren’t covered? Well, what if someone steals the car? I can’t drive it.
 
Maggiore: Theft is covered.
 
Alright then.
 
Our honorable guest, visibly distressed over the incident collected quotes for two new tires and had resigned himself to pay the penalties.
 
I, on the other hand, was not so resolved.
 
I was furious. Not only was our guest upset at the unexpected expense, but he had lost two days of his vacation trying to resolve this issue.
 
Tires not covered – theft covered?
 
Am I missing something?
 
“Check with your credit card company,” I told him. “Maybe they will cover it.”
 
“Make sure you read the contract Maggiore gave you to double check.”
 
“Where did you make the reservation?”
 
Finally, a small light flickered in his eye.
 
“I rented it through a company called Holiday Autos. Maybe I can call them.”
 
And he did.
 
Within 10 minutes, he had explained the situation in his own language and Holiday Autos had resolved the issue.
 
“Put the charges on your credit card at Maggiore,” they told him. “We will reimburse you 100%.”
 
A quick Google search seems to verify the “tires aren’t covered” stance – even for American companies.
 
So my suggestion is this.
 
Next time you need a rental car, check out Holiday Autos and see if they have a car available for your area. With prices ONE HALF of what customers of other European/Italian companies have paid – what do you have to lose?
 
Have you even run into a road block when dealing with a rental car company? What happened? How were your problems resolved?
 
Be sure to visit Robin today to check out her new Travel Tip Tuesday ideas.
 
Until next time … Buon Viaggio!

The business of giving: Blake Mycoskie of TOMS Shoes believes ‘philanthropic capitalism’ may be the best business model of all.

Success November 1, 2009 | Zimmerman, Mike THE IDEA WAS GENIUS, really. Blake Mycoskie, at the time best known for a 2002 stint on the reality show The Amazing Race, was looking to start something. He’d already started half a dozen businesses, from laundry to billboards, but nothing had inspired him. Mycoskie wanted to inspire. Add to the world, not take from it. He was young, motivated, overflowing with entrepreneurial spirit … and without an idea. He had some cash, but where to put it? His muse finally arrived in Argentina, of all places.

[ILLUSTRATION OMITTED] He’d gone there in January 2006 to learn how to play polo–Argentina has some of the best polo farms in the world. But in the backcountry, he saw other things: many poor children, shoeless, and some of the locals wearing simple yet incredibly comfortable farming shoes. So he was sitting on that Argentinean polo farm one day “and that’s where the epiphany happened,” he says. Cool shoes … a style not seen in the States … redesign them, bring them north, and for every pair you sell, give a pair away to one of those shoeless children.

TOMS Shoes–and high-profile “philanthropic capitalism”–was born. He has created an entire business model that inspires. “Ultimately, I’m trying to create something that’s going to be here long after I’m gone,” he says.

Business has thrived. As the fashion industry and consumers have embraced the many styles of TOMS Shoes, “shoe drops” organized by the company in Argentina, Ethiopia and South Africa have distributed 140,000 pairs of shoes to needy kids. The shoes, priced from $44 to $70 (and $98 for a women’s boot), are the ultimate feel-good purchase. The charitable business model has attracted famous business partners as well (there are now limited-edition Dave Matthews Band shoes, for example).

Through all this, Mycoskie maintains a weird double-life. Half his time is spent on the business, meeting with style mavens and fashionistas, working on fresh designs, and getting the word on the street through personal appearances and projects like his ubiquitous AT&T commercial. The other half is spent in desolate countries handing out shoes to smiling kids–the aforementioned “shoe-drops.” The company plans to give away 300,000 shoes in 2009. in our site toms shoes coupon code

[ILLUSTRATION OMITTED] The Ethiopian drops are of particular interest to Mycoskie. “There are hundreds of thousands of people subject to a significant foot disease called podoconiosis, or ‘podo,’” he explains. “A long time ago, Ethiopia had volcanic activity, which left a silicone in the soil that actually goes into your foot skin and causes the lymphatic system to break down. The feet swell badly, almost like an elephantiasis of the feet, and it cripples people–not just physically, but mentally, because they’re seen as lepers and ostracized.” TOMS Shoes helps keep those children’s feet healthy, and healthy kids can attend school. And once they’re in school, a real future takes root–all because of a simple pair of shoes. Another benefit: Mycoskie has played many games of soccer with kids on several continents–sometimes with a bunch of rolled-up plastic bags for a ball. “I’ll motion that 1 want to play, and next thing I know, I’m either shirts or skins and playing soccer with some of the most passionate players in the world. Soccer is our universal language with the kids.” TOMS’ charitable business model has also proven so far to be recession-proof: While most businesses have hacked people and expenses, TOMS is hiring. Mycoskie cites two big reasons for this: “First, consumers are now conscious about where they put their dollars. A product like TOMS that gives to others is appealing to people more than ever. Also, the bigger a company gets, whether it’s a shoe company or any other corporation, your margins get very small because you have the gigantic overhead. You manage the business by pennies. But we know every day that we’re going to give away one pair of shoes for every one we sell, and that’s that. If we can’t make the business work that way, then the business just doesn’t work. So there’s never a temptation to cut things.” And therein lies the deep chasm that keeps many companies from doing more to give back, especially when times are as brutal as they’ve been for all businesses: The giving isn’t priced in. “Giving has been incorporated into our business model from the start, so the cost per shoe is fixed,” he says. “If a company says, ‘Now we’re going to give away 50 percent of what we bring in!’ they’re built in a way that they wouldn’t handle it.” Then Mycoskie smiles. “Their shareholders sure wouldn’t handle it.” That doesn’t give companies a free pass when it comes to being more charitable and friendlier to their communities, however. It just means businesses need to become more creative, Mycoskie says. “The best place for a business to start is by asking simple questions: What are our strengths? How can these strengths help people who need it? For example, an accounting firm can help a nonprofit establish their own accounting system. It’s all about identifying a need and doing whatever you can to fulfill that need, whether your resources are big or small.” The one-for-one business model is remarkable in that, unlike a straight charity it’s sustainable. That was Mycoskie’s plan from the beginning. “I started TOMS with about a half a million dollars of my own capital,” he says. “If I would’ve taken half a million dollars and just bought shoes to give to the kids, I would’ve been able to give the shoes once. It never would’ve been as far-reaching and sustainable as TOMS Shoes is now. If you take the option of starting a for-profit business that gives back a large part of what it brings in versus a straight charity, you’re going to help a lot more people with the for-profit business.” TOMS also capitalizes on intangible benefits from its business model. Employee morale is never a problem–how could you be down when you know everything you do makes children happy? TOMS also attracts better-caliber talent than your typical shoe company. “The company culture is unique,” Mycoskie says. “I’ve been lucky enough to attract passionate, dedicated people who will do anything to make an impact on the world. They are all seeking something more than a 9-to-5 job.” Another TOMS business strategy (that has become an outright advantage): Let your product give consumers a story to tell. Hey, cool shoes. Thanks. They’re TOMS Shoes. They give away a pair to kids for every one they sell … Buyers feel so good about their purchase they want to tell others about it. Very few businesses inspire that kind of word-of-mouth, how-cool-is-this buzz. go to web site toms shoes coupon code

The challenge for Mycoskie now is keeping pace. Shoe companies constantly require new products and designs. Mycoskie is young (still just 33), media-savvy and ambitious, but his double-life–much of it spent on airplanes–is exhausting. Still, he’s finally found his inspiration: an iconic product and a business that provides sustainable giving to those who need it most. “My hope is to inspire other companies to either incorporate the one-for-one model, or straight-on giving, in everything they do.” Zimmerman, Mike

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6 Responses

  1. running42k says:

    that was interesting but I wonder how Holiday Autos does it. Is it that they buy excess capacity from the vendors?
     
    I think that is what they do, Running …

    [Reply]

  2. My Mélange says:

    Oh, poor guy. Lucky for him he had you!! I had heard tires aren’t covered, which I don’t get. It’s not like you are gonna take them off the car and play with them ;) I used AutoEurope for our laast trip, but I’ll put Holiday Autos on the list!!
     
    Good deal, Robin. Let me know how it goes, k?

    [Reply]

  3. i have Holiday Autos now bookmarked :) Thanks for the tip.
     
    You are welcome, Erin! Hope you make it back over here soon.

    [Reply]

  4. You rock, honey!
    With AutoEurope I have always had any problem solved. We once took possession of a big ole diesel car with no oil in it. I guess pranzo came just before he meant to put it in, so he just capped it and left. They paid even the taxi to the nearest pickup to get the new car and that was 35 minutes down the big road.
     
    Ha. That is funny. I am glad to hear AutoEurope is good, too! Thanks!

    [Reply]

  5. City Girl says:

    I just read this post — good to know — I also hear Zipcar (U.S. based car sharing with flawless service) is expanding internationally so might be worth checking them out.
     
    Oooh, Zipcar? Never heard of ‘em! Thanks.

    [Reply]

  6. you have no idea how timely this is for me! we are planning our next jaunt in the bel paese & this time for the first time we need to rent a car! the link is bookmarked..thanks a bunch!!!
     
    Yea! So glad I could help. Be sure to let me know how it goes, ok?

    [Reply]

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