Comments on: The (Good Customer Service) Search Has Ended: They’ve Been Found http://my-bellavita.com/2009/11/27/best-customer-service-south-italy/ Living and Traveling in Calabria, Italy Thu, 11 Mar 2010 14:47:48 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: The (Good Customer Service) Search Has Ended: They’ve Been Found | My Bella Vita http://my-bellavita.com/2009/11/27/best-customer-service-south-italy/comment-page-1/#comment-11606 The (Good Customer Service) Search Has Ended: They’ve Been Found | My Bella Vita Mon, 07 Dec 2009 13:45:34 +0000 http://my-bellavita.com/?p=3075#comment-11606 [...] today, I have that answer. Post continues here. SHARETHIS.addEntry({ title: "The (Good Customer Service) Search Has Ended: They’ve [...] [...] today, I have that answer. Post continues here. SHARETHIS.addEntry({ title: "The (Good Customer Service) Search Has Ended: They’ve [...]

]]> By: Peter Scherman http://my-bellavita.com/2009/11/27/best-customer-service-south-italy/comment-page-1/#comment-11487 Peter Scherman Fri, 27 Nov 2009 22:27:13 +0000 http://my-bellavita.com/?p=3075#comment-11487 These are such great stories, Cherrye. It never ceases to amaze me how so many people (businesses) don't get it. When we speak to innkeepers about service, we remind them that a "complaint is a gift," because it gives a business owner the chance to improve and make an impression that last far longer than simply a good experience. It becomes the WOW factor. And, even when there is no complaint, the ability to detect something wrong and anticipate a problem before it materializes is what service and hospitality are all about. Kudos to everyone who ever fixed a problem and made it the best word of mouth marketing they could ever hope for! <strong><em>Spoken like a true professional, Peter!</em></strong> These are such great stories, Cherrye. It never ceases to amaze me how so many people (businesses) don’t get it. When we speak to innkeepers about service, we remind them that a “complaint is a gift,” because it gives a business owner the chance to improve and make an impression that last far longer than simply a good experience. It becomes the WOW factor. And, even when there is no complaint, the ability to detect something wrong and anticipate a problem before it materializes is what service and hospitality are all about. Kudos to everyone who ever fixed a problem and made it the best word of mouth marketing they could ever hope for!

Spoken like a true professional, Peter!

]]> By: Kim B. http://my-bellavita.com/2009/11/27/best-customer-service-south-italy/comment-page-1/#comment-11486 Kim B. Fri, 27 Nov 2009 18:46:38 +0000 http://my-bellavita.com/?p=3075#comment-11486 You know, actually we had something a little similar last summer. I had taken a group (teacher and students and teacher's husband) to a little bistro in the Marais. The teacher's husband had only arrived that day, and when his meal arrived, jet lag hit, and he found himself absolutely unable to eat. He felt a little faint, etc. and just couldn't imagine the idea of trying to tackle the steak. The server (a woman, in this case), noticed, and asked if the chef could do something else, etc. We said no, no, no, and explained that it was nothing to do with the food, that he simply hadn't realized he wasn't hungry, it was our fault, etc. Still, they took the steak off our bill. And this in Paris (in the Marais, no less, tourist central) where people say all that restaurants do is take advantage of tourists! (it was clear we were loud Americans). . . . it was soooo nice. So glad you had a good experience somewhere close to home! <strong><em>Wow! That is impressive, Kim. I'll have to get the name of that place for my next trip.</em></strong> You know, actually we had something a little similar last summer. I had taken a group (teacher and students and teacher’s husband) to a little bistro in the Marais. The teacher’s husband had only arrived that day, and when his meal arrived, jet lag hit, and he found himself absolutely unable to eat. He felt a little faint, etc. and just couldn’t imagine the idea of trying to tackle the steak.

The server (a woman, in this case), noticed, and asked if the chef could do something else, etc. We said no, no, no, and explained that it was nothing to do with the food, that he simply hadn’t realized he wasn’t hungry, it was our fault, etc.

Still, they took the steak off our bill.

And this in Paris (in the Marais, no less, tourist central) where people say all that restaurants do is take advantage of tourists! (it was clear we were loud Americans). . . . it was soooo nice.

So glad you had a good experience somewhere close to home!

Wow! That is impressive, Kim. I’ll have to get the name of that place for my next trip.

]]> By: nyc/caribbean ragazza http://my-bellavita.com/2009/11/27/best-customer-service-south-italy/comment-page-1/#comment-11485 nyc/caribbean ragazza Fri, 27 Nov 2009 09:26:29 +0000 http://my-bellavita.com/?p=3075#comment-11485 Now that's a nice way to treat customers if you want them to return. Carn & Vine FTW! <strong><em>I'd say! Works for us. ha ha</em></strong> .-= nyc/caribbean ragazza´s last blog ..<a href="http://sistergirltales.blogspot.com/2009/11/flashback-friday-donny-hathaway-this.html" rel="nofollow">Flashback Friday – Donny Hathaway - "This Christmas"</a> =-. Now that’s a nice way to treat customers if you want them to return.

Carn & Vine FTW!

I’d say! Works for us. ha ha
nyc/caribbean ragazza´s last blog ..Flashback Friday – Donny Hathaway – "This Christmas" My ComLuv Profile

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